Cancellation and Refund Policy

As Jetbee, we adopt a fair and transparent cancellation and refund policy to ensure the satisfaction of our customers.

Due to the nature of the service (goods transport and courier services), pursuant to relevant legislation, users do not possess a standard right of withdrawal once the contract is executed. Cancellations can only be made within the framework of the company policies specified below (Article 1).

ARTICLE 1 - RIGHT OF CANCELLATION

In Courier and Transportation Services;

• For courier service shipments created by the sender, if the carrier has not yet departed to collect the shipment, the shipment may be cancelled by the sender.
• The cancellation request may be submitted by the sender via the Jetbee Cerebral Sender platform/application.
• Cancellation requests submitted after the carrier has departed towards the destination to collect the shipment may be evaluated under specific conditions. In this case, fees applicable to the relevant cancellation transaction may be charged.

In Cargo and Logistics Services;

• All shipments created by the sender and not yet collected from the sender by the cargo/logistics company may be cancelled by the sender. The same cancellation procedure applies to shipments dropped off at Jetbee Point physical agencies and service points.
• The cancellation request may be submitted by the sender via the Jetbee Cerebral Sender platform/application.
• For shipments located at Jetbee Point physical agencies and service points, cancellation can be carried out by point staff upon the sender's request.

ARTICLE 2 - RETURN SHIPMENT POLICY

In Courier Services;

• If the carrier is unable to deliver the shipment due to issues arising from the recipient or sender, the active shipment is closed as completed, and a return shipment is generated with the same amount and details for the carrier to return the parcel in their custody back to the sender.

In Cargo and Logistics Services;

• If the cargo or logistics company fails to deliver the shipment to the recipient due to reasons attributable to the recipient or sender and the shipment is returned to the sender, the return deposit amount blocked in the sender's wallet will not be refunded and will be reflected in the wallet as a return fee. For shipments dispatched from Jetbee Point physical agencies and service points, the return deposit amount is collected from the sender by the staff of the relevant point.

ARTICLE 3 - WALLET BALANCE REFUND POLICY

• Refunds of payments made for balance top-ups to the Wallet are subject to the following conditions: Corporate customers must present a return invoice. Unless a return invoice is submitted, wallet balances will not be refunded as an invoice will have already been issued.
• For individual consumers, refunds are processed by issuing an Expense Voucher (Gider Pusulası).

ARTICLE 4 - SPECIAL CIRCUMSTANCES

• Cancellation and refund requests submitted due to emergencies or special circumstances are evaluated separately and processed where deemed appropriate.
• Cancellations and refunds arising from force majeure events or factors beyond the platform's control are handled according to the relevant conditions.

As Jetbee, we make every effort to ensure customer satisfaction and provide seamless service. If you encounter any issues regarding your cancellation and refund requests, you may receive assistance from our customer service.