User Agreement

ARTICLE 1 - PARTIES

This Agreement is entered into between JETCONNECT PERAKENDE LOJİSTİK ANONİM ŞİRKETİ, operating the Jetbee Cerebral platform/application—a platform providing courier services—and conducting business at Devrim Mh. Nevruz Bulvarı No:23E Nusaybin/Mardin, and the USER who registers to the PLATFORM/APPLICATION. The parties shall hereinafter be referred to briefly as “JETBEE” and “USER”. By registering to the Site, you are deemed to have accepted, declared, and undertaken that you have read, understood, and agreed to all provisions of the User Agreement in their entirety.

ARTICLE 2 - DEFINITIONS

USER: Any registered natural or legal person accessing the Jetbee Cerebral platform/application via an online environment.

CARRIER: Any natural or legal person performing transportation and distribution/delivery operations. Cargo, Logistics, and Freight/Shipping companies.

PLATFORM/APPLICATION: The virtual environment where the User and the Carrier connect via www.jetbee.com.tr, cerebral.jetbee.com.tr, or mobile applications.

SITE: The website consisting of the domain name www.jetbee.com.tr and all subdomains associated with this domain name.

ARTICLE 3 - SUBJECT AND SCOPE OF THE AGREEMENT

3.1. This Agreement governs the terms and conditions under which the user registering to the PLATFORM/APPLICATION utilizes the services, and establishes the mutual rights and obligations of the parties.

3.2. JETBEE is solely an Intermediary Service Provider within the scope of Law No. 6563 and is not an actual provider of courier/cargo/transportation services. It solely connects CARRIERS with Users seeking such services and facilitates communication between them.

3.3. The USER acknowledges and agrees that JETBEE is not a party to the service relationship between the USER and the CARRIER, and that JETBEE undertakes no commitments or obligations concerning this service relationship or the activity subject to the service.

3.4. JETBEE does not operate any road transport activities pursuant to the Road Transport Law No. 4925.

3.5. Carriers are not personnel, employees, agents, or business partners of JETBEE, including but not limited to these capacities. The User may report carriers with whom they interact and have complaints about via the PLATFORM/APPLICATION to JETBEE. However, JETBEE cannot be held liable directly or indirectly in any manner for the actions or conduct of carriers. JETBEE bears no responsibility regarding the services rendered by carriers. JETBEE provides no guarantees or warranties concerning the services provided.

ARTICLE 4 - TERMS OF SERVICE USAGE

4.1. In order to register to the PLATFORM/APPLICATION, a user must be at least 18 years of age and must not have been temporarily suspended or permanently banned from membership on the site.

4.2. The USER completes registration after entering the required information on the account creation page/screen and verifying the activation code sent to their mobile (GSM) number. Provided that they adhere to the terms specified in this Agreement, the USER begins using the PLATFORM/APPLICATION by entering their GSM number. Until the registration procedure is finalized, one cannot hold the rights and authority of a Member as defined in the Membership Agreement.

4.3. To register on the PLATFORM/APPLICATION, one must not have been temporarily suspended or indefinitely banned from membership by JETBEE. The completion of registration steps by such individuals shall not grant them USER status.

4.4. When the USER requests courier and shipping services through the PLATFORM/APPLICATION, notifications are sent to nearby carriers, and the carrier accepting the call is dispatched to the USER. In the logistics and cargo shipping label purchase service, when the USER purchases labels of cargo companies offering home pickup services, the USER is obliged to hand over the shipment to the collection personnel dispatched by the cargo company in a timely and complete manner. In cargo companies operating under a branch drop-off model, the USER must print out the label obtained from the system, affix it to the parcel, and deliver it to the nearest branch of the respective cargo company. For cargo and logistics shipments, the USER acknowledges having provided accurate and error-free weight and dimension details during label generation; the USER may object to volumetric weight (desi) difference charges that may arise following pickup by cargo company personnel by presenting camera records, and communication will be established between the USER and the cargo company. In the absence of evidence, the USER cannot submit any objection regarding volumetric difference charges. In cases of shipment loss or damage, JETBEE provides professional consultancy within the framework of the compensation policies of the relevant cargo company and maintains communication. Under no circumstances can JETBEE be held liable in such instances. The legal relationship between the USER and the CARRIER commences upon the carrier taking delivery of the assigned shipment from the USER.

4.5. The USER agrees and undertakes to have the shipment ready when the CARRIER arrives at the requested address.

4.6. The USER agrees that they are obligated to pay the entire service fee of the carrier requested via the PLATFORM/APPLICATION using the payment methods made available through the PLATFORM/APPLICATION, or, if no payment method is provided, in cash/upfront to the arriving carrier or the courier company to which the carrier is affiliated.

4.7. JETBEE is a marketplace that connects the USER and CARRIERS and is not a party to disputes arising from payments (particularly cash/upfront payments). JETBEE cannot be held liable for payment and collection issues between the Parties. JETBEE is not responsible for shipments that are lost, incompletely received, delivered to an incorrect address, or damaged during the use of services within the PLATFORM/APPLICATION.

4.8. When the USER chooses to fund their wallet balance via credit card, they will input their credit card information into the system through the PLATFORM/APPLICATION. In accordance with the user's consent, credit card details securely stored for subsequent transactions will be used without requiring re-entry of the details later.

4.9. If the USER chooses to top up their wallet balance using a credit card and the limit of the card currently in use is exhausted or the payment fails for any reason, the USER may retry payment by selecting another credit card previously saved in the system, if available, or by adding a new credit card.

4.10. In the event that the USER does not receive service from the matched CARRIER or cancels the shipment, the USER acknowledges, agrees, and undertakes that deductions may be applied to the payment made in accordance with the provisions outlined in the Cancellation and Refund Policy attached to this Agreement.

4.11. JETBEE cannot guarantee that a CARRIER will respond to every request submitted by the USER. JETBEE takes necessary operational steps to encourage CARRIERS receiving calls to respond affirmatively.

4.12. If there are errors in the information provided by the USER, if third-party information has been used, or if shipments containing prohibited items are dispatched, all evidence and data maintained by JETBEE will be handed over to law enforcement authorities. In such cases, both the phone number provided by the USER during registration and the person under whose name the phone number is registered shall bear liability.

4.13. Estimated duration and similar basic information are provided by the system's map service providers and the CARRIER; by nature of the platform structure, JETBEE bears no liability for their accuracy. For shipment distribution services obtained through JETBEE, prior to creating a shipment, the USER enters the origin-destination and neighborhood information for the requested distribution service. Based on the details entered by the USER via the PLATFORM/APPLICATION, the fee details for the shipment delivery service to be rendered are presented to the USER. Upon the USER's confirmation of the fee presented, the payment is deducted from their wallet balance, and the shipment creation process is finalized. With this confirmation, the USER is deemed to have accepted the fee proposal (offer) made to them.

4.14. The CARRIER makes maximum effort to ensure that the information regarding the dispatched vehicle (estimated time of arrival, vehicle distance to the USER, etc.) reflects reality; however, it cannot be held liable if such information does not reflect 100% accuracy.

4.15. It is the USER's responsibility to provide an accurate, full, and complete destination delivery address to the CARRIER. If the delivery cannot be completed due to non-acceptance at the address, an erroneous address, or similar reasons, the USER will be contacted, and the shipment will be returned. In this case, due to the return trip, the USER irrevocably acknowledges and undertakes that a return fee equivalent to the delivery fee will be debited from their wallet balance, and should the wallet balance become negative, they shall settle the negative balance within a maximum of 7 business days.

4.16. The CARRIER reserves the right to evaluate, accept, reject, or make counter-offers to proposals received from carrier companies for shipping requests created. Once an offer is accepted, the offer amount must be paid within a maximum of 60 minutes; otherwise, the request shall be deemed invalid and cancelled. Payment is not released to the CARRIER until the shipping service is successfully completed; during this period, if any damage or other issue occurs during the transportation process, the USER may contact JETBEE to suspend the payment process. JETBEE will investigate and conclude the matter.

4.17. If items are damaged and rendered unusable during courier and transport services received by the CARRIER, and it is determined that the damage was caused by the CARRIER, a chargeback up to the invoiceable amount will be billed to the CARRIER and deducted from the amount payable to the CARRIER. If the amount payable to the CARRIER is insufficient, the USER reserves the right to initiate legal proceedings against the CARRIER. As JETBEE acts solely as a marketplace in this context, it bears no liability; however, it facilitates communication between the USER and the CARRIER to help resolve the dispute.

4.18. In the event that additional items/goods emerge beyond those specified in the transport request created by the CARRIER, an additional charge may be requested for the excess items/goods; in this case, the additional charge will be determined by JETBEE and collected from the USER. The USER is obliged to pay the applicable additional fee within 60 minutes. The transport process may be suspended until payment is made; if the transport process has not commenced, the payment made by the USER will be refunded after deducting a 20% platform usage fee and operational costs. If the transport process has already begun, the process will be completed and the additional fee will be invoiced to the USER. If the USER fails to pay the difference, JETBEE may initiate legal proceedings. In such an event, the USER irrevocably acknowledges and agrees to pay the difference amount, default interest, along with all associated legal expenses without requiring any prior notice.

ARTICLE 5 - RIGHTS AND OBLIGATIONS OF THE PARTIES

5.1. The USER accepts, declares, and undertakes that while completing the membership procedure, utilizing the application, and carrying out any transactions related to services on the application or site, they comply with and understand all terms contained in the Agreement, rules specified on relevant sections of the application and site, and all terms stated above.

5.2. The security, safeguarding, and keeping confidential from third parties of account details and all information created by the USER upon registering to the PLATFORM/APPLICATION are entirely the USER’s responsibility. JETBEE bears no direct or indirect liability for any negligence or fault arising from the failure to safeguard such information.

5.3. Cash, checks, promissory notes, gold and other precious metals/stones, foreign currency, valuable papers, and any items prohibited from transport will strictly not be accepted. The USER bears all civil, criminal, and legal liabilities, as well as the obligation to indemnify all direct and indirect damages resulting from the shipment of prohibited items, including but not limited to those enumerated herein.

5.4. If it is determined that the USER acts in breach of this Agreement and that their activities on the PLATFORM/APPLICATION pose a risk to the PLATFORM/APPLICATION or other users, the membership shall be terminated unilaterally by JETBEE.

5.5. The USER may submit complaints regarding CARRIERS with whom they interact through the PLATFORM/APPLICATION to JETBEE via the PLATFORM/APPLICATION. JETBEE may seek recourse against the CARRIER regarding damages and complaints. JETBEE cannot be held liable in any manner for the conduct or actions of CARRIERS.

5.6. JETBEE cannot be held liable for any issues or inconveniences experienced by the USER due to technical interruptions in accessing the PLATFORM/APPLICATION.

5.7. JETBEE reserves the right to implement changes in the application of this Agreement, modify existing articles, or add new articles for future technical necessities and regulatory compliance.

ARTICLE 6 - INTELLECTUAL PROPERTY RIGHTS

6.1. All intellectual and industrial property rights of the PLATFORM/APPLICATION belong exclusively to JETBEE.

6.2. In this context, unless expressly permitted by JETBEE, the content of the site and the application may not be copied, reproduced, republished, modified, sold, distributed, or used to produce derivative works in any form. Nothing contained in the PLATFORM/APPLICATION can be construed as granting any right or license to use JETBEE's intellectual property rights.

ARTICLE 7 - PERSONAL DATA

7.1. By registering to the PLATFORM/APPLICATION and providing their mobile telephone number, the USER agrees that JETBEE may send transaction-limited SMS messages to their mobile phone. Members agree to notify JETBEE of any change by updating their Member Accounts when their mobile phone numbers change. JETBEE may store the aforementioned messages—excluding sensitive personal data—throughout the duration of membership to ensure legal security on the PLATFORM/APPLICATION.

7.2. The USER acknowledges and consents that their name, address, mobile telephone number, email address, national identity number, operating system version of the mobile device used, location details, and service reviews provided to JETBEE following delivery may be processed by JETBEE as a legitimate interest to execute the relevant service operations. JETBEE undertakes not to share this information with any third party other than the CARRIER.

7.3. The USER may request the deletion of their account on the PLATFORM/APPLICATION. To submit a request, they must generate an application via https://cerebral.jetbee.com.tr/account-delete. Upon submission, a 90-day account suspension period begins; if the deletion request is not cancelled by the USER at the end of 90 days, the account information is automatically deleted.

ARTICLE 8 - MISCELLANEOUS PROVISIONS

8.1. Governing Law and Jurisdiction: Turkish Law shall govern the enforcement, interpretation, and management of legal relationships arising under the provisions of this User Agreement. In the event of any disputes arising or that may arise from this User Agreement, Istanbul Courts and Execution Offices shall have exclusive jurisdiction, without prejudice to consumer transactions.

8.2. Force Majeure and Internet Outages: Any delay or failure by either party in performing their obligations under this Agreement shall be excused if caused by force majeure events. Neither party shall be held liable for system vulnerabilities or service disruptions resulting from internet interruptions.

8.3. Severability: If any provision of this Agreement is deemed invalid or unenforceable under any applicable legislation or rule of law, such provision shall be modified to the minimum extent necessary to render it valid and enforceable. If modification is not possible, that provision shall be deemed severed, and the remainder of the Agreement shall remain valid and in full effect.

8.4. Survival: All provisions of this Agreement regarding confidentiality, proprietary rights, indemnification, and limitation of liability shall survive the termination or expiration of this Agreement.

8.5. Evidentiary Contract: In any dispute arising from this Agreement, the Parties acknowledge, declare, and undertake that, as the platform constitutes an information technology system, computer logs and electronic records shall constitute valid, binding, conclusive, and exclusive evidence within the meaning of Article 193 of the Code of Civil Procedure (HMK), and this article constitutes an evidentiary agreement.

8.6. Defamation and Dissemination of Misleading Information: The USER irrevocably agrees and undertakes that, in connection with the services received from JETBEE under this Agreement, they shall not engage in any defamatory activities against the reputation of the COMPANY and the JETBEE brand, nor disseminate false or misleading information on social media, application marketplaces, print/visual/audio media, or any other public interaction platforms. In the event of breach of this clause, the USER irrevocably accepts and undertakes to pay all legal fees, costs, and damages arising from any legal proceedings initiated by the COMPANY.

8.7. JETBEE reserves the right, at its sole discretion and unilaterally, to modify the agreement at any time it deems fit by publishing the updates via the Application. The amended provisions of this Agreement shall take effect upon online acceptance by the USER through the Application on or after the date of announcement; remaining provisions shall remain intact, continuing to produce all legal terms and consequences.

8.8. Enforcement: This Agreement consists of 8 (eight) articles. Upon the USER providing electronic confirmation and establishing the membership account via phone verification, mutual acceptance of this Agreement by the parties is finalized, and it enters into full force and effect as of the date of membership creation.